Refund Policy

At our store, customer satisfaction is very important to us. If you’re not completely happy with your purchase, we’re here to help. This policy outlines the conditions under which refunds and returns may be accepted.

Eligibility for Refunds
To be eligible for a refund, your item must meet the following conditions:

  • The return request is made within 7 days of receiving the item.

  • The item is unused, in its original condition, and in the original packaging.

  • A receipt or proof of purchase is required.

Note: Items that are damaged due to customer mishandling, custom orders, or items marked as final sale are not eligible for return or refund.

Return Process
To initiate a return:

  1. Please email or message us through our website with your order number and reason for return.

  2. Once approved, we’ll provide return instructions.

  3. You must ship the item back to us at your own expense (unless the return is due to our error).

Please ensure the item is packaged securely to prevent damage during return shipping. We are not responsible for items lost or damaged in return transit.

Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed back to your original payment method within 7–10 business days.

  • If rejected, we’ll notify you with the reason (e.g., product not in original condition).

Shipping charges (if applicable) are non-refundable unless the return is due to our mistake (e.g., wrong or damaged item sent).

Exchanges
We currently do not offer direct exchanges. If you want a different item, you’ll need to return the original item for a refund and place a new order.

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photos of the item and packaging. We’ll either send a replacement or issue a full refund, including any shipping charges.

Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted here with an updated date.