At Kite High Enterprises, customer satisfaction is our priority. We want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
Please read our Return & Refund Policy carefully before requesting a return.
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
Be unused and in its original condition.
Be returned in its original packaging with all included accessories.
Include proof of purchase or your order confirmation.
We reserve the right to refuse returns that do not meet these conditions.
The following items cannot be returned:
Used or damaged products caused by customer misuse.
Items missing original packaging or components.
Gift cards.
Clearance, final sale, or promotional items (unless received damaged or defective).
Customized or personalized products.
Products marked as non-returnable at the time of purchase.
Please inspect your order upon delivery.
If you receive an item that is:
Damaged during shipping
Defective
Incorrect
Missing parts
Please contact us within 7 days of delivery.
To help us resolve your claim quickly, please include:
Your order number
Photos of the product
Photos of the packaging
A brief description of the issue
We will review your request and, if approved, arrange a replacement, refund, or another appropriate resolution.
To request a return, please contact us using the information below.
Please include:
Your full name
Order number
Email address
Reason for return
Do not send your item back until you receive return instructions from our customer support team.
If the return is due to:
Our Error
Wrong item shipped
Damaged item
Defective product
We will cover the return shipping costs.
Customer Preference
Ordered the wrong item
Changed your mind
No longer needed
The customer is responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges are non-refundable unless the return is the result of our error.
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.
We only replace items that are defective, damaged, or incorrect.
If you would like to exchange an eligible item for the same product, please contact our customer support team.
Orders may be canceled only if they have not yet been processed or shipped.
If your order has already been shipped, you will need to follow our return process after delivery.
To request a cancellation, please contact us as soon as possible.
If an order is refused or returned because of:
Incorrect shipping address provided by the customer
Failure to receive the package
Refusal of delivery without authorization
Additional shipping charges may apply before reshipping the order. Original shipping fees are generally non-refundable.
If your package is marked as delivered but you have not received it, please:
Check with neighbors or household members.
Contact the shipping carrier.
Reach out to us for assistance.
We will work with the carrier to investigate the issue.
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Kite High Enterprises
Email: kitehighenterprises@gmail.com
Phone: (+1) 323-916-5325
Business Address:
2105 Vista Oeste NW, Suite E #3125
Albuquerque, NM 87120
United States
We appreciate your business and are committed to providing a smooth and fair return experience.
