Thank you for shopping with Kite High Enterprises. We are committed to providing a smooth and reliable shipping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
By placing an order with us, you agree to the terms outlined in this Shipping Policy.
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Please note that during peak shopping seasons, holidays, or promotional events, order processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (when available).
Estimated delivery times are as follows:
Order Processing: 1–3 Business Days
Standard Shipping: 5–10 Business Days
Total Estimated Delivery: 6–13 Business Days
Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, customs processing (for international shipments), or other unforeseen circumstances.
Shipping charges are calculated at checkout based on factors such as:
Delivery location
Package size and weight
Selected shipping method
Any applicable shipping costs will be displayed before you complete your purchase.
We may offer free shipping promotions on qualifying orders from time to time. Eligibility requirements and promotional terms will be clearly displayed on our website when available.
Once your order has been shipped, you will receive a confirmation email with tracking information, if provided by the shipping carrier.
Please allow up to 48 hours for tracking information to become active after shipment.
Customers are responsible for providing accurate and complete shipping information during checkout.
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping addresses provided by the customer.
If you notice an error in your shipping address, please contact us immediately. We will do our best to update the address before your order is shipped; however, we cannot guarantee changes once processing has begun.
We currently ship to select international destinations.
International customers may be responsible for any applicable:
Customs duties
Import taxes
VAT or GST
Brokerage fees
Other government-imposed charges
These fees are not included in the purchase price or shipping charges and are the responsibility of the customer.
Please check with your local customs office for additional information before placing your order.
While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to:
Severe weather
Carrier service interruptions
Customs inspections
High order volumes
Public holidays
Other events beyond our control
We appreciate your patience and understanding in such situations.
If your package is marked as delivered but you cannot locate it, we recommend:
Checking around your delivery location.
Asking household members or neighbors.
Contacting the shipping carrier.
If you still cannot locate your package, please contact us. We will work with the shipping carrier to investigate the issue. Please note that we are not responsible for packages confirmed as delivered by the carrier, except where required by applicable law.
If your order arrives damaged, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
Your order number
Photos of the damaged product
Photos of the shipping box and packaging
A brief description of the damage
We will review your claim and, if approved, arrange a replacement, refund, or another appropriate resolution.
If you receive the wrong item or your order is missing an item, please contact us within 7 days of delivery.
Please include your order number and details of the issue so we can resolve it as quickly as possible.
If you have any questions regarding shipping or your order, please contact us:
Kite High Enterprises
Email: kitehighenterprises@gmail.com
Phone: (+1) 323-916-5325
Business Address:
2105 Vista Oeste NW, Suite E #3125
Albuquerque, NM 87120
United States
We appreciate your trust in Kite High Enterprises and are committed to delivering your order safely, efficiently, and with the highest level of customer service.
